Joe Schwartz | Credit Card Processing Editor
Our chief content editor, Joe manages a diverse team of content writers. He holds a degree in online communications and his writing has been featured in a wide range of online publications.
Leaders Merchant Services offers point of sales services for a wide range of businesses. Their service provides accessible credit card processing services with competitive and transparent pricing. However, the service has received mixed reviews from their customers, especially regarding hidden fees. Make sure to read the terms and conditions to fully understand pricing and costs for customized features.
Leaders Merchant Services charges a monthly membership fee. They also charge traditional tiered pricing (aka discount pricing) starting at 0.15%. They charge additional processing fees for rewards cards used during purchases.
Their transparent billing breaks down billing by showing each and every charge rather than lumping charges together. This may mean transparency but it can also become tedious for small business owners.
Keep in mind that Leaders Merchant Services charges extra fees for additional features. Their Merchant Services Program Guide and Merchant Sample Statement will give prospective customers a rough estimate of pricing and potential hidden fees for customized features.
Customers can purchase the payment equipment available to improve services to customers. Available credit card processing equipment includes EMV-ready payment terminals, EMV-ready mobile/wireless terminals, check readers, mobile payment systems, EMV-ready pinpads, shopping carts with SSL encryption.
Leaders provides customer support around the clock. Customers can contact Leaders Merchant Services directly by telephone, email, and mail. Although their website includes an FAQ section, many of the answers do not exceed one sentence. They should spend more time to include more information on their FAQ section. In addition to the lacking FAQ section, customers also complain of hidden fees after signing up with Leaders.